OUR FAIR TRADING CHARTER
Ancass ltd t/a L. J. Edwards Coach Hire, Chaucer Business Pk, Dittons Rd, Polegate, BN26 6JF
Payment: Day Trips: Full payment is required on booking. Short Breaks: Your break is protected by a trust account. Deposit cheques and balance payments should be made payable to L J Edwards. The deposit is due on booking and the balance payments for regular short breaks should be made no less than 56 days before the date of travel. For our Premier Short Breaks please see the cancellation details in red below. Deposits are non-refundable and non-transferrable.
If YOU Change Your Booking: If you are prevented from travelling for any reason you can transfer your booking to another person as long as we are given adequate notice (2 days notice for a Day Trip, 14 days notice for a Short Break). No charge is made for this service.
If YOU Cancel Your Booking: PREMIER Short Breaks have to be paid in full much earlier than our regular short breaks (see the stated balance due by date for the particular break). Prior to the stated balance due by date the cancellation charge is the deposit only, once the balance has been paid any cancellations after that point will be liable for 100% cancellation charges. It is strongly recommended that you purchase insurance in the event that you have to cancel.
RegularShort Break: Cancellation charges will be levied as follows:
57 days or more before travel.......deposit only Day Trip: Once you have cancelled your booking we
43 - 56 days before travel...............25% release the seats. Refunds or transfers can
29 - 42 days before travel...............50% only be made if we are able to resell your
15 - 28 days before travel...............75% booking and will be subject to an
8 - 14 days before travel.................90% administration fee.
7 days or less....................................100%
If WE Change Your Booking: We reserve the right to change the coach size for any trip, this may mean that your seat number has changed, we will always try to keep you in the same position on the coach.
We reserve the right to cancel your booking should the minimum number of passengers required to run the trip not be reached. Should this be the case we shall let you know as soon as possible for a Day Trip or within 28 days of departure for a Short Break. In this unlikely event, a full refund will be given. Providing us with a mobile telephone number is beneficial if the driver needs to contact you on the day.
Breakdowns or Delay: The company gives its advice on journey times in good faith, but does not guarantee the completion of any journey at a specific time and will not be liable for loss or inconvenience caused by breakdown or other delay (e.g. traffic or weather conditions). We cannot be held responsible for any delays in your journey where other suppliers are operating that particular part of the journey (e.g. Shuttle/Ferry etc). However, we shall of course try and make good any time lost. In the event of a delay you will be responsible for your own meals and accommodation (see Insurance & Health cover below). We reserve the right in our absolute discretion to vary routes and carriers (e.g. Shuttle/Ferry), as we deem necessary.
Any loss arising on account of cancellation of a coach trip or delay in reaching a destination, L.J. Edwards shall not be liable for such losses or additional expense, or consequential loss suffered by a client. Refunds for a cancelled trip shall not exceed the amount paid to us by the client for the ticket.
Single Bookings: It may occasionally be necessary for us to reallocate seat numbers for passengers travelling singly.
Insurance & Health Cover: Although not a requirement of a U.K short break, it is strongly recommended that you have insurance. For continental short breaks it is imperative that you have insurance cover. Insurance is widely available through authorised and regulated insurance providers. To take advantage of reciprocal health care agreements between members of the European Union, apply for a free European Health Insurance Card (EHIC), apply online or pick up a form from the Post Office. An EHIC card can offer you access to reduced-cost medical treatment, some of your medical costs may be recoverable.
Passport, Visa & Customs Requirements: It is your responsibility to ensure you have a current 10-year passport and any visa requirements that pertain to your journey. The Carriers Liability Act means we are not allowed to carry anyone who does not have the necessary documentation. Please make sure a label with your name is attached to any bags or trolley used for your shopping. Tobacco etc. should only be purchased for your OWN use. Persons found to be carrying more than the customs allowance, risk having goods confiscated and being refused return travel. Return will be at the expense and arrangement of the aforementioned person. Future bookings will be refused.
Surcharges: There may be instances where increases in charges are dictated by means beyond our control (e.g. government taxes). We shall endeavour to absorb these increases but reserve the right to pass them on to you no later than 6 weeks prior to travel. At this point you will have the option to cancel and receive a full refund.
Our Responsibility to You: Short Break: We undertake to provide all services as described in our Short Breaks brochure. Should any of these not be provided as stated and you are not satisfied with the alternatives provided, please write to us stating your case within 28 days of the last day of your holiday.
Customer Satisfaction: We would like you to have the best time possible. If you have any queries or requests prior to the trip please do not hesitate to contact the companys offices. Whilst you are away your driver/courier will be able to deal with any concerns.
Passengers Property: Unless previously agreed with the company, the driver has discretion to the carriage of passengers luggage and its storage. The company will not accept liability for any damage to, or loss of any property, which belongs to any passenger and is left in a vehicle. All articles of lost property recovered from a vehicle will be held at the depot at which the vehicle is based and for which the owner upon recovery must pay a statutory payment. Fireworks, Explosive Materials or Combustible Petroleum Fuels must not be carried under any circumstances. Anyone found to have such items will be refused carriage.
Conduct of Passengers: It is illegal to smoke on any company vehicle, and the consumption of alcohol is not permitted whilst on board. Drunken behaviour is deemed as unreasonable conduct. All passengers must treat the driver and other passengers with respect and consideration. The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations may be removed on the drivers authority, and any such person will be held responsible for any damage caused to the vehicle or any costs incurred due to extra cleaning requirements deemed necessary, caused by unreasonable conduct. Unreasonable conduct will result in future bookings being refused.
Notices: No bill, poster, sign, or notice is to be displayed on any vehicle without the written consent of the company.
Refreshments: The consumption of hot food or alcohol is not permitted on board. A small packed lunch, small items of confectionery (such as sweets and chocolate) may be consumed on the vehicle, provided they do not have a strong odour.
Weight Restrictions for shopping trips: 3 cases of beer or wine per person is the limit on shopping trips unless otherwise stated by the driver. Amounts over this limit may have to be left behind if this causes overloading.
English Law: Orders are only accepted in accordance with these terms & conditions, and in as much as that the law of England shall apply to the contract arising from such an order and to the determination of the rights and liabilities of the respective parties and in that no action or other proceedings shall be brought by either party in relation to such contract except in a Court of Competent Jurisdiction in England.
Data Protection: The data collected is for the internal administration of the short break, and when booking for continental short breaks we also pass on your data to UK Border Agency, data on the manifest must correspond with passengers passports. We DO NOT pass your details onto other companies or persons.
Variations to Terms & Conditions: These will only be valid if made in writing before the date of departure by a proper officer of the company.
No employee, agent, servant or representative of this company has any authority to waiver or vary these conditions, and any written or verbal
representation thus made will not be valid.
We do not store credit card details nor do we share customer details with any 3rd parties - nor do we charge for payment via credit or debit card.
LJ Edwards is a trading name of Ancass Ltd, registered address 18 Station Road, Hailsham, England, BN27 2BG. Company number 11068729. Incorporated 2017.