OUR FAIR TRADING CHARTER - L J Edwards Coach Hire, Bellbanks Corner, Mill Road, Hailsham, BN27 2HR
If YOU Change Your Booking:
If you are prevented from travelling for any reason you can transfer your booking to another person as long as we are given adequate notice (2 days notice for a Day Trip, 14 days notice for a Short Break). No charge is made for this service.
If You Cancel Your Booking:
Short Break: Cancellation charges will be levied as follows: Day Trip: Once you have cancelled we release the
57 days or more before travel ...deposit only seats, refunds or transfers can only be
43-56 days before travel .25% made if we are able to resell your booking
29-42 days before travel .50% and will be subject to an administration fee.
15-28 days before travel .75%
8-14 days before travel 90%
7 days or less ..100%
Single Bookings: It may occasionally be necessary for us to reallocate seat numbers for passengers travelling singly.
Insurance & Health Cover: Although not a requirement of a U.K short break, it is strongly recommended that you have insurance. For continental short breaks it is imperative that you have insurance cover. Insurance is widely available through authorised and regulated insurance providers. To take advantage of reciprocal health care agreements between members of the European Union, apply for a free European Health Insurance Card (EHIC), apply online or pick up a form from the Post Office. An EHIC card can offer you access to reduced-cost medical treatment, some of your medical costs may be recoverable.
Surcharges: There may be instances where increases in charges are dictated by means beyond our control (e.g. government taxes). We shall endeavour to absorb these increases but reserve the right to pass them on to you no later than 6 weeks prior to travel. At this point you will have the option to cancel and receive a full refund.
Passengers' Property: Unless previously agreed with the company, the driver has discretion to the carriage of passengers' luggage and its storage. The company will not accept liability for any damage to, or loss of any property, which belongs to any passenger and is left in a vehicle. All articles of lost property recovered from a vehicle will be held at the depot at which the vehicle is based and for which the owner upon recovery must pay a statutory payment. Fireworks, Explosive Materials or Combustible Petroleum Fuels must not be carried under any circumstances. Anyone found to have such items will be refused carriage.
Notices: No bill, poster, sign, or notice is to be displayed on any vehicle without the written consent of the company.
Weight Restrictions for shopping trips: 3 cases of beer or wine per person is the limit on shopping trips unless otherwise stated by the driver. Amounts over this limit may have to be left behind if this causes overloading.
Data Protection: The data collected is for the internal administration of the short break, and when booking for continental short breaks we also pass on your data to HM Revenue and Customs, data on the manifest must correspond with passengers' passports. We DO NOT pass your details onto other companies or persons.
: These will only be valid if made in writing before the date of departure by a proper officer of the company. No employee, agent, servant or representative of this company has any authority to waiver or vary these conditions, and any written or verbal representation thus made will not be valid.